​At Party Pals Planning & Rentals, we want you to love everything you buy! 💖 We offer different return policies for our products to make your shopping experience as smooth as possible. Here's how it works:

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For Standard Products (Non-Personalized Items):

If for any reason you need to return an item, no worries—our simple return process makes it easy!

• 14-Day Return Window: You have 14 days from the day you receive your order to return any item that doesn't meet your expectations.

• How to Start a Return: Just reach out to us if you’d like to return an item, and we'll get the process started within 48 hours!

• Refunds: Once the item is returned and inspected, we'll process your refund quickly—so you can shop for your next favorite thing! 🎁

• Who Covers Return Shipping?: If the item arrives damaged or not as described, the return shipping cost is on us. For other reasons, you’ll be responsible for the return shipping.

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For Personalized Items (Party in a Box):

Since our Party in a Box is custom-made just for you, we cannot accept returns or exchanges. Every box is designed specifically around your theme, guest count, and preferences, ensuring a unique and tailored party experience. 💌

• No Returns on Personalized Items: Due to the personalized nature of this product, we are unable to offer returns or refunds.​

However, if you experience any issues with your order, please reach out to us—we’ll do everything we can to make sure you’re happy with your purchase! ✨

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We’re here to help you enjoy a hassle-free shopping experience, no matter what you order!